Business Rule
TitleCCN: Support Pgm Response Notification
DescriptionNotify case owner of support program response time commitment
Rule SetClarify Defaults
StatusActive
Object TypesCase
Start EventsSet Support Program
Cancel EventsInit Resp
Set Product
Conditions

Business Rule Actions (1)

Action: CCN: Spt pgm response notification
TypeMessage
Create Activity LogNo
Start Action000 00:00 (ddd hh:mm)
Fromsupport pgm response
UsingCust Spt Prog Hrs
Repeat Every000 00:00 (ddd hh:mm)
Repeat For000 00:00 (ddd hh:mm)
To UrgencyHigh
CC UrgencyHigh
Message
TO:[Current Owner]
CC:
Case [Object ID] is linked to support program [Spt Prog ID:50] on contract [Contract ID:50]. The response time guaranteed by this support program is about to expire, but no action has occurred against the case. Please escalate issue appropriately.
Pager Message

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