Business Rule
TitleQueue Notification
DescriptionNotify all queue members upon dispatch
Rule SetClarify Defaults
StatusActive
Object TypesCase Subcase
Start EventsDispatch
Cancel Events
Conditions

Business Rule Actions (1)

Action: Queue Members
TypeMessage
Create Activity LogYes
Start Action000 00:00 (ddd hh:mm)
Fromevent creation
UsingElapsed Time
Repeat Every000 00:00 (ddd hh:mm)
Repeat For000 00:00 (ddd hh:mm)
To UrgencyLow
CC UrgencyHigh
Message
TO:[Current Queue Members]
CC:
RE: [Object Type] [Object ID] Dispatched
[Object Type] [Object ID] has been dispatched to queue [Current Queue]. The priority is [Priority] and the customer severity is [Severity]. Please take appropriate action.
Pager Message

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