Business Rule
TitleSubcase Commitment
DescriptionSubcase Escalation notifying the current owner and parent owner at half hour intervals for 1 hour
Rule SetClarify Defaults
StatusActive
Object TypesSubcase
Start EventsCreate
Cancel EventsClose
Conditions

Business Rule Actions (3)

Action: Commit Time
TypeMessage
Create Activity LogYes
Start Action000 00:00 (ddd hh:mm)
Fromsubcase commit
UsingElapsed Time
Repeat Every000 00:00 (ddd hh:mm)
Repeat For000 00:00 (ddd hh:mm)
To UrgencyMedium
CC UrgencyMedium
Message
TO:[Parent Owner] [Current Owner]
CC:
RE: Subcase Commitment Expired
The commitment on Subcase [Object ID] has expired. The current owner is [Current Owner].
Pager Message

Action: Commit + .5 hr
TypeMessage
Create Activity LogYes
Start Action000 00:30 (ddd hh:mm)
Fromsubcase commit
UsingSppt Bus Hrs
Repeat Every000 00:00 (ddd hh:mm)
Repeat For000 00:00 (ddd hh:mm)
To UrgencyHigh
CC UrgencyHigh
Message
TO:[Current Owner] [Parent Owner]
CC:
RE: Subcase Commitment Expired at [Commit Date-Time]
A commitment on Subcase [Object ID] expired at [Commit Date-Time]. The current owner is [Current Owner].
Pager Message

Action: Commit + 1 hr
TypeMessage
Create Activity LogYes
Start Action000 01:00 (ddd hh:mm)
Fromsubcase commit
UsingSppt Bus Hrs
Repeat Every000 00:00 (ddd hh:mm)
Repeat For000 00:00 (ddd hh:mm)
To UrgencyHigh
CC UrgencyHigh
Message
TO:[Current Owner] [Parent Owner]
CC:
RE: Subcase Commitment Expired at [Commit Date-Time]
A commitment on Subcase [Object ID] expired at [Commit Date-Time]. The current owner is [Current Owner].
Pager Message

Convert to Markdown - This can be useful when sharing a business rule, such as in a Github issue