Business Rule
TitleCR Queue Escalation
DescriptionAll change requests should be accepted, rejected or forwarded within 24 hours
Rule SetClarify Defaults
StatusActive
Object TypesChange Request
Start EventsDispatch
Cancel EventsAccept
Reject
Yank
Assign
Conditions

Business Rule Actions (2)

Action: CR - Current Owner - 4 hrs
TypeMessage
Create Activity LogNo
Start Action001 00:00 (ddd hh:mm)
Fromevent creation
UsingSppt Bus Hrs
Repeat Every000 00:00 (ddd hh:mm)
Repeat For000 00:00 (ddd hh:mm)
To UrgencyMedium
CC UrgencyMedium
Message
TO:[Current Owner] [Parent Owner] [Current Queue Members]
CC:[Current Queue Supvsr]
RE: [Object Type] Queue Escalation
[Object Type] [Object ID] has been sitting in queue [Current Queue] for 4 hours. Please take appropriate action.
Pager Message

Action: CR - owners supvsr - 6 hrs
TypeMessage
Create Activity LogYes
Start Action002 00:00 (ddd hh:mm)
Fromevent creation
UsingSppt Bus Hrs
Repeat Every000 00:00 (ddd hh:mm)
Repeat For000 00:00 (ddd hh:mm)
To UrgencyHigh
CC UrgencyHigh
Message
TO:[Current Owner] [Parent Owner] [Current Queue Members]
CC:[Current Owner Supvsr] [Current Queue Supvsr]
RE: [Object Type] Queue Escalation
[Object Type] [Object ID] has been sitting in queue [Current Queue] for 6 hours. Please take appropriate action.
Pager Message

Convert to Markdown - This can be useful when sharing a business rule, such as in a Github issue