Business Rule
TitleActivate Suspended Case
DescriptionActivate Suspended Case
Rule Setredcross
StatusActive
Object TypesCase
Start EventsDispatch
Cancel EventsAccept
Forward
Reject
Yank
ConditionsCurrent Queue = Suspended Cases

Business Rule Actions (1)

Action: Activate Suspended Case
TypeCommand Line
Create Activity LogNo
Start Action000 00:00 (ddd hh:mm)
From
UsingElapsed Time
Repeat Every000 00:00 (ddd hh:mm)
Repeat For000 00:00 (ddd hh:mm)
To UrgencyHigh
CC UrgencyHigh
Message
C:/Windows/SysWOW64/CScript //Nologo //E:jscript "E:/Dovetail/RuleManager/Scripts/forwardCase.js" [Object ID]
Pager Message

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