Business Rule
TitleNotify @mentions
DescriptionNotify the people mentioned in a case note
Rule SetDovetail
StatusActive
Object TypesCase
Start EventsLog Note
Log Res
Cancel Events
ConditionsHas Mentioned Users > 0

Business Rule Actions (1)

Action: Notify people
TypeMessage
Create Activity LogYes
Start Action000 00:00 (ddd hh:mm)
Fromevent creation
UsingElapsed Time
Repeat Every000 00:00 (ddd hh:mm)
Repeat For000 00:00 (ddd hh:mm)
To UrgencyMedium
CC UrgencyHigh
Message
TO:[Mentioned Users]
CC:
RE: You've been mentioned in [Object Type] [Object ID]
You've been mentioned in a note on [Object Type] [Object ID] by [Logger].

[Object Type] Title: [Title]
Activity: [Activity Name]

Details:
[Notes Text][Research Notes]

http://sandbox.dovetailsoftware.com/agent/support/cases/[Object ID]

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About [Object Type] [Object ID]

Pager Message

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