| Table Name: | queue |
| Table Number: | 4 |
| Group: | Workflow Mgr |
| Description: | Queue object that contains tasks awaiting transfer of ownership |
| Flags: | |
| Baseline/Custom: | Baseline |
| Field Name | Common Type | Database Type | Generic Field ID | Array Size | Default | Flags | Comment | Field Used in Views |
|---|---|---|---|---|---|---|---|---|
| allow_bug | LONG | tinyint | 1 | DIRECT | Indicates whether change requests are allowed to be dispatched to the queue; i.e., 0=don't allow, 1=allow | Search (2) | ||
| allow_case | LONG | tinyint | 1 | DIRECT | Indicates whether cases are allowed to be dispatched to the queue; i.e., 0=don't allow, 1=allow | Search (2) | ||
| allow_contract | LONG | tinyint | 1 | DIRECT | Indicates whether contracts/quotes are allowed to be dispatched to the queue; i.e., 0=don't allow, 1=allow. Default is allow | Search (2) | ||
| allow_dialogue | LONG | tinyint | 1 | DIRECT | Indicates whether dialogues are allowed to be dispatched to the queue; i.e., 0=don't allow, 1=allow. Default is allow | Search (2) | ||
| allow_dmnd_dtl | LONG | tinyint | 1 | DIRECT | Indicates whether part request are allowed to be dispatched to the queue; i.e., 0=don't allow, 1=allow | Search (2) | ||
| allow_job | LONG | tinyint | 1 | DIRECT | Indicates whether jobs are allowed to be dispatched to the queue; i.e., 0=don't allow, 1=allow. Default is allow | Search (1) | ||
| allow_opp | LONG | tinyint | 1 | DIRECT | Indicates whether opportunities are allowed to be dispatched to the queue; i.e., 0=don't allow, 1=allow. Default is allow | Search (2) | ||
| allow_probdesc | LONG | tinyint | 1 | DIRECT | Indicates whether solutions are allowed to be dispatched to the queue; i.e., 0=don't allow, 1=allow | Search (2) | ||
| allow_subcase | LONG | tinyint | 1 | DIRECT | Indicates whether subcase objects are allowed in the queue; i.e., 0=don't allow, 1=allow | Search (2) | ||
| allow_task | LONG | tinyint | 1 | DIRECT | Indicates whether tasks are allowed to be dispatched to the queue; i.e., 0=don't allow, 1=allow. Default is allow | Search (2) | ||
| department | CHAR | varchar | 80 | Reserved; not used | ||||
| description | CHAR | varchar | 255 | Description of the queue | Search (1) | |||
| dev | LONG | int | 151 | 1 | DIRECT, ALLOW_NULL | Row version number for mobile distribution purposes | ||
| dialog_id | LONG | int | 376 | DIRECT | Used to distinguish between ClearSupport & Logistics queues; default posts ClearSupport Queue form (728) | |||
| icon_id | LONG | int | 16 | DIRECT | Reserved; obsolete | |||
| legal_obj_type | LONG | int | DIRECT | Reserved; obsolete | ||||
| max_resp_time | LONG | int | DIRECT | Reserved; obsolete | ||||
| obj_accepted | LONG | int | DIRECT | Reserved; obsolete | ||||
| obj_dispatched | LONG | int | DIRECT | Reserved; obsolete | ||||
| obj_escalated | LONG | int | DIRECT | Reserved; obsolete | ||||
| obj_forwarded | LONG | int | DIRECT | Reserved; obsolete | ||||
| obj_received | LONG | int | DIRECT | Reserved; obsolete | ||||
| obj_rejected | LONG | int | DIRECT | Reserved; obsolete | ||||
| objid | LONG | int | 3 | DIRECT | Internal record number | Search (24) | ||
| shared_pers | LONG | int | 1 | DIRECT | Indicates whether the queue is shared or personal; i.e., 0=personal, 1=shared | Search (5) | ||
| sort_by | CHAR | varchar | 80 | Reserved; obsolete | ||||
| title | CHAR | varchar | 2 | 24 | Queue title | Search (10) | ||
| x_res1 | CHAR | varchar | 20 | USER_DEFINED | Restriction field | |||
| x_res2 | CHAR | varchar | 20 | USER_DEFINED | Restriction field | |||
| x_res3 | CHAR | varchar | 20 | USER_DEFINED | Restriction field | |||
| x_res4 | CHAR | varchar | 20 | USER_DEFINED | Restriction field | |||
| x_res5 | CHAR | varchar | 20 | USER_DEFINED | Restriction field |
| Relation | Type | Target Object | Inverse Relation | Comment | Flags | MTM Table | Used in Views | Set Name | Type ID Stored in | Objid Stored In |
|---|---|---|---|---|---|---|---|---|---|---|
| Exclusive Set Relations | ||||||||||
| queue2bug | OTM | bug | bug_currq2queue | Change requests currently dispatched to the queue | ||||||
| prevq2bug | OTM | bug | bug_prevq2queue | Change requests which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| prevq2case | OTM | case | case_prevq2queue | Cases which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| currq2case | OTM | case | case_currq2queue | Cases currently dispatched to the queue | ||||||
| prevq2contract | OTM | contract | contr_prevq2queue | Contracts which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| queue2contract | OTM | contract | contr_currq2queue | Queue the contract is dispatched to | ||||||
| prevq2demand_dtl | OTM | demand_dtl | demand_dtl_prvq2queue | Part request details which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| currq2demand_dtl | OTM | demand_dtl | demand_dtl_curq2queue | Queue part request is dispatched to | ||||||
| currq2dialogue | OTM | dialogue | dialogue_currq2queue | Dialogues currently dispatched to the queue | ||||||
| prevq2dialogue | OTM | dialogue | dialogue_prevq2queue | Dialogues which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| queue2dist_srvr | MTO | dist_srvr | dist_srvr2queue | Remote server the queue is connected to | ||||||
| queue2dt_task | OTM | dt_task | dt_task2queue | Tasks with a workflow item that dispatch to the queue | USER_DEFINED | |||||
| queue2group | MTM | group | group_access2queue | Reserved; obsolete | mtm_queue7_ group3 | |||||
| prevq2job | OTM | job | job_prevq2queue | Jobs which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| currq2job | OTM | job | job_currq2queue | Jobs currently dispatched to the queue | ||||||
| queue2monitor | OTOP | monitor | monitor2queue | Reserved; obsolete | ||||||
| prevq2opportunity | OTM | opportunity | opp_prevq2queue | Opportunities which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| queue2opportunity | OTM | opportunity | opp_currq2queue | Queue the opportunity is dispatched to | ||||||
| queue2probdesc | OTM | probdesc | probdesc_q2queue | Solutions currently dispatched to the queue | ||||||
| prevq2probdesc | OTM | probdesc | probdesc_prevq2queue | Solutions which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| queue2queue_cc | OTM | queue_cc | queue_cc2queue | Reserved; obsolete | ||||||
| queue2rsrc | OTOF | rsrc | rsrc2queue | Resource representing the queue | route_to | focus_type | focus_lowid | |||
| prevq2subcase | OTM | subcase | subc_prevq2queue | Subcases which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| currq2subcase | OTM | subcase | subc_currq2queue | Subcases currently dispatched to the queue | ||||||
| prevq2task | OTM | task | task_prevq2queue | Tasks which were dispatched to the queue immediately prior to their current dispatch; used in temporary accept feature | ||||||
| queue2task | OTM | task | task_currq2queue | Tasks currently dispatched to the queue | ||||||
| queue2user | MTM | user | user_assigned2queue | Users assigned to the queue | mtm_queue4_ user23 | |||||
| queue_supvr2user | MTM | user | supvr_assigned2queue | Users supervising the queue. For personal queues, this is the queue owner | mtm_queue5_ user24 | |||||
| queue2workgroup | MTM | workgroup | workgroup2queue | Related workgroup(s) | USER_DEFINED | mtm_queue27_ workgroup0 | ||||
| Index Name | Fields | Flags |
|---|---|---|
| queue_index | title | UNIQUE |
| Index Name | Fields | Additional Information |
|---|---|---|
| objindex | objid | clustered, unique located on PRIMARY |
| queue_index | title | nonclustered, unique located on PRIMARY |
| queue | |||