| View Name: | acd_case_view |
| View Number: | 186 |
| Group: | Support |
| Description: | Contains agent information used with ACD |
| Flags: | VIEW_OPTIMIZED |
| Baseline/Custom: | Baseline |
| View Field Name | Table Name | Field Name | Comment | Generic Field Id |
|---|---|---|---|---|
| case_oid | case | objid | Internal record number | 3 (UNIQUE) |
| agent_oid | user | objid | Internal record number | |
| customer_oid | site | objid | Internal record number | |
| case_id | case | id_number | Unique case number assigned based on auto-numbering definition | 4 |
| agent_name | user | login_name | User login name | 2 |
| agent_id | user | agent_id | Used by ACD to identify agent number | |
| customer_id | site | site_id | Site ID number assigned according to auto-numbering definition | |
| equip_id | user | equip_id | Used by ACD to identify telephone set ID |
| acd_case_view | |||