| Table Name: | acd_call |
| Table Number: | 174 |
| Group: | Workflow Mgr |
| Description: | Records the occurance of a call processed through the ACD |
| Flags: | |
| Baseline/Custom: | Baseline |
| Field Name | Common Type | Database Type | Generic Field ID | Array Size | Default | Flags | Comment | Field Used in Views |
|---|---|---|---|---|---|---|---|---|
| call_id | LONG | int | DIRECT | Unique ID generated by the ACD to identify a phone call; call_id is passed in the ACD messages to identify a phone call | ||||
| creation_time | CLK_TIME | datetime | 1 | The creation date and time of the activity | ||||
| dev | LONG | int | 151 | 1 | DIRECT, ALLOW_NULL | Row version number for mobile distribution purposes | ||
| objid | LONG | int | 3 | DIRECT | Internal record number |
| Relation | Type | Target Object | Inverse Relation | Comment | Flags | MTM Table | Used in Views |
|---|---|---|---|---|---|---|---|
| acd_call_case2case | MTO | case | case_acd2acd_call | Case for which these ACD calls are recorded | |||
| acd_call_site2site | MTO | site | cust_loc2acd_call | Site from which these ACD calls are received | |||
| acd_call_subcase2subcase | MTO | subcase | subcase_acd2acd_call | Subcase for which these ADC calls are recorded | |||
| acd_call_empl2user | MTO | user | user_access2acd_call | User taking these calls through the ACD |
| Index Name | Fields | Flags |
|---|
| Index Name | Fields | Additional Information |
|---|---|---|
| objindex | objid | clustered, unique located on PRIMARY |
| View ID | View Name | Tables |
|---|
| acd_call | |||