Table Name: | subcase |
Table Number: | 24 |
Group: | Support |
Description: | Subcase object which contains info on a task that is being delegated and commitment date for that task |
Flags: | CACHEOBJIDS, ALLOW_FLEX |
Baseline/Custom: | Baseline |
(double-click a column header to select column text)
Field Name | Common Type | Database Type | Generic Field ID | Array Size | Default | Flags | Comment | Field Used in Views |
---|---|---|---|---|---|---|---|---|
behavior | LONG | int | 31 | DIRECT | Internal field indicating the behavior of the subcase type; i.e., 1=normal, 2=administrative subcase | Search (6) | ||
creation_time | CLK_TIME | datetime | 1 | The date and time the subcase was created | Search (7) | |||
description | CHAR | text | 23 | ALLOW_NULL, CHANGE_FIELD, DONT_DISTR_TO_CLIENT, DONT_DISTR_TO_SERVER | Subcase description | Search (3) | ||
dev | LONG | int | 151 | 1 | DIRECT, ALLOW_NULL | Row version number for mobile distribution purposes | ||
dist | LONG | int | 1 | DIRECT | Used by Task mgr for auto-generation preview; i.e., 0=inactive, 1=active, default=1 | Search (1) | ||
elapsed_time | LONG | int | 6 | DIRECT | Elapsed time in seconds | Search (2) | ||
fcs_cc_notify | LONG | int | DIRECT | Reserved; custom | ||||
id_number | CHAR | varchar | 4 | 32 | Unique ID number for the subcase; consists of case number-# | Search (20) | ||
modify_stmp | CLK_TIME | datetime | 48 | CHANGE_DATE | The date and time when object is saved | Search (1) | ||
objid | LONG | int | 3 | DIRECT | Internal record number | Search (34) | ||
ownership_stmp | CLK_TIME | datetime | 47 | The date and time when ownership changes | ||||
reopen_flag | LONG | int | DIRECT | Reserved; not used | ||||
required_date | CLK_TIME | datetime | 43 | Date and time task must be completed | Search (7) | |||
sub_type | CHAR | varchar | 32 | 20 | Subcase type; general or administrative | Search (9) | ||
title | CHAR | varchar | 2 | 80 | Subcase title | Search (13) | ||
warning_time | CLK_TIME | datetime | Date and time of commitment warning | Search (3) | ||||
yank_flag | LONG | int | DIRECT | Reserved; not used |
Relation | Type | Target Object | Inverse Relation | Comment | Flags | MTM Table | Used in Views | Set Name | Type ID Stored in | Objid Stored In |
---|---|---|---|---|---|---|---|---|---|---|
Exclusive Set Relations | ||||||||||
subcase_acd2acd_call | OTM | acd_call | acd_call_subcase2subcase | Related ACD calls | ||||||
aux_subcase2act_entry | OTOP | act_entry | act_xentry2subcase | When a subcase is created there is a subcase-create activity log entry in the parent case. The entry is related to the subcase created | ||||||
subcase2act_entry | OTM | act_entry | act_entry2subcase | Subcase activity log entries | ||||||
subcase2case | MTO | case | case2subcase | Parent case | Search (19) | |||||
subcase2close_case | OTM | close_case | close_case2subcase | Related subcase closure entry | ||||||
subcase2cls_factory | OTOF | cls_factory | factory2subcase | Template which uses the subcase for auto generation | ||||||
subc_gen2cls_factory | MTO | cls_factory | fct_gen2subcase | Template from which the subcase was generated | Search (1) | |||||
subc_cmit2commit_log | OTM | commit_log | subc_commit2subcase | Related subcase commitment logs | ||||||
subc_state2condition | OTOP | condition | subc_conditn2subcase | Subcase condition | Search (18) | |||||
subcaseinfo2demand_hdr | OTM | demand_hdr | subcaseinfo2case | Reserved; not used. Use relation from parent case to demand_hdr instead | ||||||
subcase_onsite2disptchfe | OTM | disptchfe | disptchfe2subcase | FE dispatches for the subcase | ||||||
subcase_attch2doc_inst | OTM | doc_inst | doc_inst2subcase | Document attachment file instances for the subcase | ||||||
subc_email2email_log | OTM | email_log | subc_email2subcase | Email logs for the subcase | ||||||
subc_empl2employee | MTO | employee | creator2subcase | Employee who created the subcase | ||||||
subcase2escalation | OTM | escalation | subc_escalate2subcase | Reserved; obsolete | ||||||
subcase2fa_subcase | OTM | fa_subcase | fa_subcase2subcase | |||||||
subc_info2fcs_detail | OTM | fcs_detail | used_by2subcase | Reserved; custom | ||||||
subc_info2fcs_header | OTM | fcs_header | req_by2subcase | Reserved; custom | ||||||
subc_casests2gbst_elm | MTO | gbst_elm | case_status2subcase | Subcase status; defined as a Clarify-defined pop up list associated with each type of condition | Search (10) | |||||
subc_priorty2gbst_elm | MTO | gbst_elm | priority2subcase | Subcase priority; defined as a Clarify-defined pop up list | Search (8) | |||||
subc_svrity2gbst_elm | MTO | gbst_elm | severity2subcase | Subcase severity; defined as a Clarify-defined pop up list | Search (6) | |||||
subcase2job | MTO | job | job2subcase | Job which is tracking the subcase | ||||||
subc_view2monitor | MTM | monitor | monitor2subcase | Reserved; obsolete | mtm_subcase21_ monitor7 | |||||
subc_notes2notes_log | OTM | notes_log | subc_notes2subcase | Subcase note logs | ||||||
subc_onsit2onsite_log | OTM | onsite_log | subc_onsite2subcase | Subcase T&E logs | ||||||
subc_phcall2phone_log | OTM | phone_log | subc_phone2subcase | Subcase phone logs | ||||||
subc_prevq2queue | MTO | queue | prevq2subcase | Previous queue; used in temporary accept to record previous queue subcase was in | ||||||
subc_currq2queue | MTO | queue | currq2subcase | Queue subcase is dispatched to | Search (7) | |||||
subcase2r_rqst | OTM | r_rqst | r_rqst2subcase | Routing requests for the subcase | route_for | source_type | source_lowid | |||
subcase2reject_msg | OTM | reject_msg | reject_reason2subcase | Reason for rejection of subcase | ||||||
subc_rsrch2resrch_log | OTM | resrch_log | subc_resrch2subcase | Subcase research logs | ||||||
subc_rip2ripbin | MTO | ripbin | subc_ripbin2subcase | Reserved; obsolete | Search (2) | |||||
subcase2scr_run | OTM | scr_run | scr_run2subcase | Script runs initiated by the subcase | ||||||
subcase2status_chg | OTM | status_chg | subc_stat_chg2subcase | Subcase status changes | ||||||
subcase2tag | MTM | tag | tag2subcase | USER_DEFINED | mtm_subcase38_ tag1 | |||||
subcase2topic | OTM | topic | topic2subcase | Related topic for this subcase | interaction_for | focus_type | focus_lowid | |||
subc_orig2user | MTO | user | originator2subcase | User that originated the subcase | ||||||
subc_owner2user | MTO | user | curr_owner2subcase | User that owns subcase | Search (17) | |||||
subc_wip2wipbin | MTO | wipbin | wipbin2subcase | WIPbin that subcase is accepted into | Search (7) |
Index Name | Fields | Flags |
---|---|---|
subcase_index | id_number | UNIQUE |
Index Name | Fields | Additional Information |
---|---|---|
ind_aux_subcase2act_entry | aux_subcase2act_entry | nonclustered located on PRIMARY |
ind_subc_currq2queue | subc_currq2queue | nonclustered located on PRIMARY |
ind_subc_empl2employee | subc_empl2employee | nonclustered located on PRIMARY |
ind_subc_orig2user | subc_orig2user | nonclustered located on PRIMARY |
ind_subc_owner2user | subc_owner2user, subc_wip2wipbin | nonclustered located on PRIMARY |
ind_subc_prevq2queue | subc_prevq2queue | nonclustered located on PRIMARY |
ind_subc_priorty2gbst_elm | subc_priorty2gbst_elm | nonclustered located on PRIMARY |
ind_subc_svrity2gbst_elm | subc_svrity2gbst_elm | nonclustered located on PRIMARY |
ind_subc_wip2wipbin | subc_wip2wipbin | nonclustered located on PRIMARY |
ind_subcase_title | title | nonclustered located on PRIMARY |
ind_subcase2case | subcase2case | nonclustered located on PRIMARY |
objindex | objid | clustered, unique located on PRIMARY |
sc2c0024 | subc_state2condition, subc_casests2gbst_elm | nonclustered located on PRIMARY |
sg2cf0024 | subc_gen2cls_factory | nonclustered located on PRIMARY |
subcase_index | id_number | nonclustered, unique located on PRIMARY |
subcase | |||