| Table Name: | canned_resp |
| Table Number: | 4677 |
| Group: | Dovetail |
| Description: | Canned Responses |
| Flags: | |
| Baseline/Custom: | Custom |
| Field Name | Common Type | Database Type | Generic Field ID | Array Size | Default | Flags | Comment | Field Used in Views |
|---|---|---|---|---|---|---|---|---|
| availability | CHAR | varchar | 255 | USER_DEFINED | Availability. Personal, Shared to Workgroups, Shared to Everyone | |||
| body | CHAR | text | USER_DEFINED | Canned Response Content | ||||
| id | CHAR | varchar | 255 | USER_DEFINED | Unique ID | |||
| modify_stmp | CLK_TIME | datetime | USER_DEFINED | When the response was last modified. | ||||
| name | CHAR | varchar | 255 | USER_DEFINED | name of the Response | |||
| object_type | CHAR | varchar | 255 | USER_DEFINED | Object Type this response applies to. i.e. Case, Subcase | |||
| objid | LONG | int | 3 | USER_DEFINED | Internal record number | |||
| status | CHAR | varchar | 255 | USER_DEFINED | Status. Active, Inactive |
| Relation | Type | Target Object | Inverse Relation | Comment | Flags | MTM Table | Used in Views |
|---|---|---|---|---|---|---|---|
| canned_response2workgroup | MTM | hgbst_elm | workgroup2canned_response | Workgroups that this canned response has been shared to | USER_DEFINED | mtm_hgbst_elm2_ canned_resp0 | |
| canned_resp2shared_item | OTM | shared_item | shared_item2canned_resp | Canned responses that have been shared. | USER_DEFINED | ||
| canned_response2user | MTO | user | user2canned_response | User that created this canned response | USER_DEFINED |
| Index Name | Fields | Flags |
|---|---|---|
| can_rsp_name_idx | name:object_type:canned_response2user | UNIQUE |
| can_rsp_id_idx | id | UNIQUE |
| Index Name | Fields | Additional Information |
|---|---|---|
| can_rsp_id_idx | id | nonclustered, unique located on PRIMARY |
| can_rsp_name_idx | name, object_type, canned_response2user | nonclustered, unique located on PRIMARY |
| objindex | objid | clustered, unique located on PRIMARY |
| View ID | View Name | Tables |
|---|
| canned_resp | |||