| Table Name: | r_rqst |
| Table Number: | 5378 |
| Group: | Resource Mgr |
| Description: | Represents a request for routing service |
| Flags: | |
| Baseline/Custom: | Baseline |
| Field Name | Common Type | Database Type | Generic Field ID | Array Size | Default | Flags | Comment | Field Used in Views |
|---|---|---|---|---|---|---|---|---|
| arch_ind | LONG | int | DIRECT, ALLOW_NULL | When set to 1, indicates the object is ready for purge/archive | ||||
| dest_type | LONG | smallint | 4 | DIRECT | Type ID desired to be routed to; i.e., 4=queue, 20=user, default=4 | Search (1) | ||
| dev | LONG | int | 151 | 1 | DIRECT, ALLOW_NULL | Row version number for mobile distribution purposes | ||
| last_update | CLK_TIME | datetime | CHANGE_DATE | Date time of last update to request_state | ||||
| objid | LONG | int | 3 | DIRECT | Internal record number | Search (3) | ||
| priority | LONG | int | 0 | DIRECT | Priority of the routing request. Default=0 | |||
| request_state | LONG | smallint | 0 | DIRECT, CHANGE_FIELD | State of the routing request; 0=new, 1=routed, 2=cancelled, 3=pending, 4=assigned, default=0 | Search (1) | ||
| resource_ind | LONG | tinyint | 0 | DIRECT | Does the request include explicit resource assignments; i.e., 0=no, 1=yes, default=0. Note: request could have attached resources; e.g., via JSP code | |||
| rsrc_rule_ind | LONG | tinyint | 0 | DIRECT | Should the request bypass resource-derivation rule processing and go directly against DBMS resources assignments; i.e., 0=no, 1=yes, default=0 | |||
| skill_ind | LONG | tinyint | 0 | DIRECT | Does the request include explicit skill assignments; i.e., 0=no, 1=yes, default=0. Note: request could have attached skills; e.g., via JSP code | |||
| skill_rule_ind | LONG | tinyint | 0 | DIRECT | Should the request bypass skills-derivation rule processing and go directly against DBMS skill assignments; i.e., 0=no, 1=yes | |||
| source_lowid | LONG | int | DIRECT, ALLOW_NULL | Internal record number of the object to be routed | ||||
| source_type | LONG | smallint | DIRECT, ALLOW_NULL | Type ID of the object to be routed | Search (1) | |||
| type | LONG | smallint | 0 | DIRECT | Cross-locale type of the medium; i.e. 0=generic, 1=e-mail, 2=phone, 3=fax, 4-9999 (Reserved), Default=0 | Search (1) |
| Relation | Type | Target Object | Inverse Relation | Comment | Flags | MTM Table | Used in Views | Set Name | Type ID Stored in | Objid Stored In |
|---|---|---|---|---|---|---|---|---|---|---|
| Exclusive Set Relations | ||||||||||
| r_rqst2bug | MTO | bug | bug2r_rqst | For a routing request that represents a CR, the CR | route_for | source_type | source_lowid | |||
| r_rqst2case | MTO | case | case2r_rqst | For a routing request that represents a case, the case | route_for | source_type | source_lowid | |||
| r_rqst2communication | MTO | communication | cmcn2r_rqst | For a routing request that represents a communication, the communication | route_for | source_type | source_lowid | |||
| r_contact2contact | MTO | contact | r_contact2r_rqst | The contact who is to be contacted | Search (1) | |||||
| r_rqst2contact | MTO | contact | contact2r_rqst | For a routing request that represents a contact, the contact | route_for | source_type | source_lowid | |||
| r_rqst2contract | MTO | contract | contract2r_rqst | For a routing request that represents a contract, the contract | route_for | source_type | source_lowid | |||
| r_rqst2dialogue | MTO | dialogue | dialogue2r_rqst | For a routing request that represents a dialogue, the dialogue | route_for | source_type | source_lowid | |||
| r_rqst2opportunity | MTO | opportunity | opp2r_rqst | For a routing request that represents a opportunity, the opportunity | route_for | source_type | source_lowid | |||
| r_rqst2probdesc | MTO | probdesc | probdesc2r_rqst | For a routing request that represents a description for a known problem, the description for a known problem | route_for | source_type | source_lowid | |||
| r_rqst2r_rqst_ctx | OTM | r_rqst_ctx | r_rqst_ctx2r_rqst | Additional attribution specific to the routing request | ||||||
| r_rqst2rqst_skill | OTM | rqst_skill | rqst_skill2r_rqst | The related skill | ||||||
| r_rqst2rsc_rqt_scr | OTM | rsc_rqt_scr | rsc_rqt_scr2r_rqst | The scoring of resources for the request | ||||||
| r_rqst2rsrc | MTO | rsrc | rsrc2r_rqst | Resource to which the routing request was routed | Search (1) | |||||
| r_rqst2subcase | MTO | subcase | subcase2r_rqst | For a routing request that represents a subcase, the subcase | route_for | source_type | source_lowid | |||
| r_rqst2task | MTO | task | task2r_rqst | For a routing request that represents a task, the task | route_for | source_type | source_lowid | |||
| Index Name | Fields | Flags |
|---|
| Index Name | Fields | Additional Information |
|---|---|---|
| ind_r_rqst2rsrc | r_rqst2rsrc | nonclustered located on PRIMARY |
| ind_source_type | source_type, source_lowid | nonclustered located on PRIMARY |
| objindex | objid | clustered, unique located on PRIMARY |
| rc2c5378 | r_contact2contact | nonclustered located on PRIMARY |
| View ID | View Name | Tables |
|---|---|---|
| 5393 | v_rrqstskill | r_rqst, rqst_skill, skill |
| 5394 | v_rscrqtscr | r_rqst, rsc_rqt_scr, rsrc |
| 5395 | rs_lst | contact, r_rqst, rsrc, user |
| r_rqst | |||