Table Name: | session |
Table Number: | 5832 |
Group: | CIM |
Description: | Records the reason for interactions |
Flags: | CACHEOBJIDS |
Baseline/Custom: | Baseline |
Field Name | Common Type | Database Type | Generic Field ID | Array Size | Default | Flags | Comment | Field Used in Views |
---|---|---|---|---|---|---|---|---|
dev | LONG | int | 151 | 1 | DIRECT, ALLOW_NULL | Row version number for mobile distribution purposes | ||
disconnect_time | CLK_TIME | datetime | The time when the User got-off the media (phone/email/chat) during an interaction. This will be the start time for the wrap-up | |||||
end_time | CLK_TIME | datetime | The User end-time for the interaction, i.e when the user completed updating the notes, creation of a WF object, etc | |||||
objid | LONG | int | 3 | DIRECT | Internal record number | |||
start_time | CLK_TIME | datetime | Date and time the interaction was created.The User start-time for an interaction |
Index Name | Fields | Flags |
---|
Index Name | Fields | Additional Information |
---|---|---|
objindex | objid | clustered, unique located on PRIMARY |
s2i5832 | session2intrxn | nonclustered located on PRIMARY |
s2u5832 | session2user | nonclustered located on PRIMARY |
View ID | View Name | Tables |
---|---|---|
5860 | agent_list | employee, intrxn, session, user |
session | |||