| Table Name: | session |
| Table Number: | 5832 |
| Group: | CIM |
| Description: | Records the reason for interactions |
| Flags: | CACHEOBJIDS |
| Baseline/Custom: | Baseline |
| Field Name | Common Type | Database Type | Generic Field ID | Array Size | Default | Flags | Comment | Field Used in Views |
|---|---|---|---|---|---|---|---|---|
| dev | LONG | int | 151 | 1 | DIRECT, ALLOW_NULL | Row version number for mobile distribution purposes | ||
| disconnect_time | CLK_TIME | datetime | The time when the User got-off the media (phone/email/chat) during an interaction. This will be the start time for the wrap-up | |||||
| end_time | CLK_TIME | datetime | The User end-time for the interaction, i.e when the user completed updating the notes, creation of a WF object, etc | |||||
| objid | LONG | int | 3 | DIRECT | Internal record number | |||
| start_time | CLK_TIME | datetime | Date and time the interaction was created.The User start-time for an interaction |
| Index Name | Fields | Flags |
|---|
| Index Name | Fields | Additional Information |
|---|---|---|
| objindex | objid | clustered, unique located on PRIMARY |
| s2i5832 | session2intrxn | nonclustered located on PRIMARY |
| s2u5832 | session2user | nonclustered located on PRIMARY |
| View ID | View Name | Tables |
|---|---|---|
| 5860 | agent_list | employee, intrxn, session, user |
| session | |||