Table Name:	channel_inst
Table Number:	5833
Group:	eResponse
Description:	Records the reason for interactions
Flags:	CACHEOBJIDS
Baseline/Custom:	Baseline

Fields
Relations
Indexes
Referenced in Views

select * from table_channel_inst

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Fields:

Field Name	Common Type	Database Type	Generic Field ID	Array Size	Default	Flags	Comment	Field Used in Views
destination	CHAR	varchar		80			The actual landing point for the channel; e.g. ACD group; position id, filled by 3rd party application
dev	LONG	int	151		1	DIRECT, ALLOW_NULL	Row version number for mobile distribution purposes
direction	LONG	tinyint			0	DIRECT	The direction of the interaction; i.e 0=unknown, 1=inbound, 2=outbound, 3=both
end_time	CLK_TIME	datetime					End time of use of the channel, tracked by 3rd party application
objid	LONG	int	3			DIRECT	Internal record number	Search (2)
start_time	CLK_TIME	datetime					Start time of the use of the channel, tracked by 3rd party application

Relations:

Relation	Type	Target Object	Inverse Relation	Comment	Flags	MTM Table	Used in Views
channel_inst2channel	MTO	channel	channel2channel_inst	The channel for channel instance			Search (4)
ch_inst2communication	OTOP	communication	cmcn2channel_inst	The Communication related in an channel instance
channel_inst2intrxn	MTO	intrxn	intrxn2channel_inst	Interaction is done using a channel instance			Search (4)

Indexes: (Defined in Clarify Schema)

Index Name	Fields	Flags

Indexes (Defined in Database):

Index Name	Fields	Additional Information
ci2i5833	channel_inst2intrxn	nonclustered located on PRIMARY
objindex	objid	clustered, unique located on PRIMARY

Referenced in Views:

View ID	View Name	Tables
5846	contact_interaction	channel_inst, contact, intrxn, medium
5849	account_interaction	bus_org, channel_inst, contact, intrxn, medium

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channel_inst

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