| Table Name: | com_tmplte |
| Table Number: | 76 |
| Group: | Policy Mgr |
| Description: | Object used to define business rules and customer commitments |
| Flags: | CACHEOBJIDS |
| Baseline/Custom: | Baseline |
| Field Name | Common Type | Database Type | Generic Field ID | Array Size | Default | Flags | Comment | Field Used in Views |
|---|---|---|---|---|---|---|---|---|
| action | CHAR | text | ALLOW_NULL | Action that occurs when time bomb fires. For notifications, this is the message | ||||
| condition | CHAR | varchar | 255 | Condition that must be true for time bomb to fire | ||||
| description | CHAR | varchar | 255 | Description of what the template is used for | ||||
| dev | LONG | int | 151 | 1 | DIRECT, ALLOW_NULL | Row version number for mobile distribution purposes | ||
| flags | LONG | int | DIRECT | Flags controlling associated time bomb behavior | ||||
| objid | LONG | int | 3 | DIRECT | Internal record number | Search (2) | ||
| repeat_num | LONG | int | DIRECT | Describes the number of times to repeat the template | ||||
| repeat_period | LONG | int | DIRECT | Amount of elapsed time between repeats | ||||
| rule_set | CHAR | varchar | 20 | Designates an administrative group to which a business rule is assigned; e.g., case/Subcase Only, Change Request, Change Status | ||||
| time_til_esc | LONG | int | DIRECT | Elapsed time until time bomb will fire <from creation> in seconds | ||||
| time_type | LONG | tinyint | DIRECT | Describes the elapsed time relative to the focus object in seconds | ||||
| time_units | LONG | tinyint | DIRECT | Describes what type of unit the elapsed time is in | ||||
| title | CHAR | varchar | 2 | 40 | The title used for identifying the template | |||
| type | LONG | int | DIRECT | Type for the object | ||||
| urgency | LONG | int | DIRECT | The urgency of the associated time bombs |
| Relation | Type | Target Object | Inverse Relation | Comment | Flags | MTM Table | Used in Views |
|---|---|---|---|---|---|---|---|
| escal_act2com_tmplte | MTO | com_tmplte | inv_escal2com_tmplte | Escalation rule for the rule | |||
| inv_escal2com_tmplte | OTM | com_tmplte | escal_act2com_tmplte | Rule calling the rule for an escalation | |||
| condition2rule_cond | OTM | rule_cond | parentrule2com_tmplte | Related conditions for the business rule to fire | |||
| origin2time_bomb | OTM | time_bomb | rule2com_tmplte | Time bombs originated by the business rule | |||
| escal_msg2time_bomb | OTM | time_bomb | trckr_info2com_tmplte | Related escalation messages triggered by the business rule | |||
| commit_time2trnd | OTOP | trnd | trnd2com_tmplte | Commitment object that fires a trend |
| Index Name | Fields | Flags |
|---|
| Index Name | Fields | Additional Information |
|---|---|---|
| ind_escal_act2com_tmplte | escal_act2com_tmplte | nonclustered located on PRIMARY |
| objindex | objid | clustered, unique located on PRIMARY |
| t0076 | title | nonclustered located on PRIMARY |
| View ID | View Name | Tables |
|---|---|---|
| 234 | com_to_template_view | com_tmplte, employee, time_bomb |
| 288 | rule_conds | com_tmplte, rule_cond |
| com_tmplte | |||