| View Name: | fc_user_case_view |
| View Number: | 4650 |
| Group: | Dovetail |
| Description: | |
| Flags: | VIEW_OPTIMIZED |
| Baseline/Custom: | Custom |
| View Field Name | Table Name | Field Name | Comment | Generic Field Id |
|---|---|---|---|---|
| case_objid | case | objid | Case internal record number | |
| id_number | case | id_number | Case Id Number | |
| owner | user | login_name | User login name | |
| owner_employee_objid | ownerEmployee(employee) | objid | Owner' Employee Database Identifier | |
| owner_first | ownerEmployee(employee) | first_name | Owner First name | |
| owner_last | ownerEmployee(employee) | last_name | Owner Last name | |
| owner_workgroup | ownerEmployee(employee) | work_group | Owner' Workgroup | |
| condition | condition | title | Condition of the case | |
| condition_value | condition | condition | The case's numeric condition value | |
| condition_queue_time | condition | queue_time | The case's datetime in queue | |
| status | gse_status(gbst_elm) | title | Status of the case | |
| title | case | title | Case or service call title; summary of case details | |
| site_name | site | name | Site Name | |
| first_name | contact | first_name | Contact first name | |
| last_name | contact | last_name | Contact last name | |
| priority | gse_priority(gbst_elm) | title | Priority of the case | |
| severity | gse_severity(gbst_elm) | title | Severity of the case | |
| type | gse_type(gbst_elm) | title | Type of case | |
| creation_time | case | creation_time | Case Creation Time | |
| modify_stmp | case | modify_stmp | Case Modify Time | |
| queue | queue | title | Queue Title | |
| workaround_objid | workaround | objid | Identifier of the workaround related to the case. Used for listing cases related to a solution's workarounds. | |
| contact_objid | contact | objid | Contact database identifier | |
| site_objid | site | objid | Site objid | |
| site_id | site | site_id | Site Id | |
| wipbin_objid | wipbin | objid | Wipbin Objid | |
| owner_user_objid | user | objid | Case owner user objid | |
| x_res1 | site | x_res1 | Data Restriction field | |
| x_res2 | site | x_res2 | Data Restriction field | |
| x_res3 | site | x_res3 | Data Restriction field | |
| x_res4 | site | x_res4 | Data Restriction field | |
| x_res5 | site | x_res5 | Data Restriction field |
| Join From | Join To |
|---|---|
| (case).calltype2gbst_elm | gse_type(gbst_elm).call_type2case |
| (case).respprty2gbst_elm | gse_priority(gbst_elm).resp_priority2case |
| (case).casests2gbst_elm | gse_status(gbst_elm).case_status2case |
| (case).respsvrty2gbst_elm | gse_severity(gbst_elm).resp_severity2case |
| ownerEmployee(employee).employee2user | (user).user2employee |
| (case).case_owner2user | (user).curr_owner2case |
| (case).case_reporter2site | (site).cust_loc2case |
| (case).case_reporter2contact | (contact).caller2case |
| (case).case_state2condition | (condition).case_condition2case |
| (case).case_soln2workaround | OUTER (workaround).solution2case |
| (case).case_currq2queue | OUTER (queue).currq2case |
| (case).case_wip2wipbin | OUTER (wipbin).wipbin2case |
| fc_user_case_view | |||